Hi Christina! Thank you for your review! We're sorry to hear about the trouble with The Oil tube. Some of our customers experience this issue during the cold, Winter months. Please try these steps to prime your bottle and dispense the product:
The Oil is formulated with natural oils, such as coconut oil which is temperature sensitive. Coconut oil can solidify in colder temperatures and liquify in warmer temperatures. If you are using your bottle for the first time, make sure the inner cap is on tightly, and pump the dispenser slowly 10-15 times to activate the vacuum pump system. If you experience The Oil hardening try the following steps:
1. Make sure the cap is secured on the bottle.
2. Run the bottle under HOT water until the product liquifies, this may take several minutes. Or, carefully place the closed bottle into a bowl of hot water and let sit for about 10-15 minutes.
3. Give your bottle a shake and turn it upside down to dispense the product.
Repeat this process at any time if your dispenser stops working.
These tips have helped other customers and hope it will help you too! If you have further trouble please contact info@lalicious.com and we're happy to help!
