Help and FAQ
[vc_row type="full_width_background" full_screen_row_position="middle" column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" scene_position="center" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" overlay_strength="0.3" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" shape_type=""][vc_column column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" tablet_text_alignment="default" phone_text_alignment="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][divider line_type="No Line" custom_height="60"][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left"][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/4" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][/vc_column_inner][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/2" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="How Can We Help?" font_container="tag:h2|text_align:center" use_theme_fonts="yes"][/vc_column_inner][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/4" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][/vc_column_inner][/vc_row_inner][divider line_type="No Line" custom_height="60"][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" class="anchorCatsRow"][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/4" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none" column_link="#order"][text-with-icon icon_type="font_icon" icon="icon-tag" color="Accent-Color"]
Your Order
[/text-with-icon][/vc_column_inner][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/4" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none" column_link="#rewards"][text-with-icon icon_type="font_icon" icon="icon-user" color="Accent-Color"]Rewards
[/text-with-icon][/vc_column_inner][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/4" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none" column_link="#products"][text-with-icon icon_type="font_icon" icon="icon-credit-card" color="Accent-Color"]LALICIOUS Products
[/text-with-icon][/vc_column_inner][vc_column_inner column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/4" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none" column_link="#wholesale"][text-with-icon icon_type="font_icon" icon="icon-shopping-cart" color="Accent-Color"]Wholesale
[/text-with-icon][/vc_column_inner][/vc_row_inner][divider line_type="No Line" custom_height="60"][/vc_column][/vc_row][vc_row type="full_width_background" full_screen_row_position="middle" column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" bg_color="#f9f1f4" scene_position="center" text_color="dark" text_align="left" row_border_radius="none" row_border_radius_applies="bg" id="order" overlay_strength="0.3" gradient_direction="left_to_right" shape_divider_position="bottom" bg_image_animation="none" shape_type=""][vc_column column_padding="no-extra-padding" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="all" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" tablet_text_alignment="default" phone_text_alignment="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][divider line_type="No Line" custom_height="60"][vc_custom_heading text="Your Order" font_container="tag:h2|font_size:38px|text_align:left|line_height:44px" use_theme_fonts="yes" link="url:%23YourOrder|title:Your%20Order||"][divider line_type="Full Width Line" line_thickness="3" divider_color="extra-color-1" custom_height="2"][divider line_type="No Line" custom_height="20"][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="howTo"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="I placed an order. When can I expect my package?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]For web orders, processing takes 1 to 2 business days (and orders placed after 1pm PST are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way! *Please note most of our orders ship with the USPS. If USPS does not deliver to your address, please reach out to customerservice@lalicious.com.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="ingredientFAQ"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="How can I go about returning my product?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]We're sorry you didn't love your LALICIOUS. Please reach out to customerservice@lalicious.com with your order number and the products you'd like to exchange or return. Please note that all sale items are final sale. Returns are handled on a case by case basis and the customer is responsible for any shipping costs to send unwanted product back.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="ingredientFAQ"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="Does LALICIOUS have sample products I can purchase to try?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]We offer free samples with every order purchased. Signing up for our email list will get you a discount code for first time purchases.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="ingredientFAQ"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="Where does LALICIOUS ship?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]At the moment we only ship to the U.S and Canada. Please reach out to customerservice@lalicious.com if you would like information on closest retailers if you are outside the U.S or Canada. Due to COVID-19, your order may take longer to arrive than usual. Canada orders could take 4-8 weeks. Thank you for your patience.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="ingredientFAQ"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="How can I edit my shipping address?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]If you order was placed with the incorrect address, please email customerservice@lalicious.com.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="ingredientFAQ"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="Can I use multiple promo codes at checkout?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]You cannot combine promo codes. One per order, per customer.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="ingredientFAQ"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="What payment methods do you offer?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]We accept all major credit and debit cards along with Apple Pay, Amazon Pay, After Pay, and Google Pay.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="ingredientFAQ"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="How do I cancel my order?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]If you wish to cancel your order please log into your account. Under orders you have the choice to view your order details. Please select the order you wish to cancel and click cancel.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="ingredientFAQ"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="I’m having problems with tracking my order. What do I do?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]You should receive a tracking number shortly after your order is shipped out. Please contact customerservice@lalicious.com if you are still having trouble.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="rewards"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="I want to shop LALICIOUS in store. Where can I go?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]Please check out our store locator page (link to page) or contact customerservice@lalicious.com. We will do our best to find the closest retailer near you![/vc_column_text][/vc_column_inner][/vc_row_inner][divider line_type="No Line" custom_height="40"][vc_custom_heading text="Rewards" font_container="tag:h2|font_size:38px|text_align:left|line_height:44px" use_theme_fonts="yes"][divider line_type="Full Width Line" line_thickness="3" divider_color="extra-color-1" custom_height="2"][divider line_type="No Line" custom_height="20"][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="products"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="Do Rewards points expire?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]Yes, after 1 year they will expire.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner column_margin="default" column_direction="default" column_direction_tablet="default" column_direction_phone="default" text_align="left" el_id="signingIn"][vc_column_inner column_padding="padding-2-percent" column_padding_tablet="inherit" column_padding_phone="inherit" column_padding_position="right" background_color_opacity="1" background_hover_color_opacity="1" column_shadow="none" column_border_radius="none" column_link_target="_self" gradient_direction="left_to_right" overlay_strength="0.3" width="1/1" tablet_width_inherit="default" column_border_width="none" column_border_style="solid" bg_image_animation="none"][vc_custom_heading text="How does your Rewards program work?" font_container="tag:h3|text_align:left" use_theme_fonts="yes"][vc_column_text]For every dollar you spend you will receive 10 LALICIOUS points. Once you reach a minimum of 2,500 points you can redeem for $25 towards your LALICIOUS order.- Points are not redeemable until 2,500 points have been reached.
- Follow us on Facebook and receive 150 points.
- Get a 1,000 points on your birthday!
- Make sure the inner cap is on SUPER tight and get ready to "prime" your dispenser.
- To prime your dispenser, pump dispenser slowly 10-15 times to activate the vacuum pump system.
- Still isn't working? Because this product is a Coconut Oil base, it will solidify in cooler temperatures. Run the bottle under HOT water until it completely liquefies. This may take a few minutes.
- Give it a good shake, turn the bottle upside down and pump a few times to start the flow of the product.
- Simply repeat the process at any time if your dispenser stops working. Enjoy!!