Orders

I placed an order, when will I receive it?

Web orders are typically processed within 48 business hours after the order is placed. Orders placed Friday after 12pm PST or over the weekend will be processed the following business day. Please allow additional time to process orders placed during the holidays and other busy sales periods. 

If an expedited shipping option was selected, your order will be processed within 1 business day. 

Once processed, standard shipment orders typically take 3-5 business days for delivery. You will receive a shipment notification with tracking information as soon as your package ships and once it's delivered. Delivery dates are not guaranteed unless an expedited shipping option is selected on your order. 

 

How do I make a return?

We are so sorry you didn’t love your LALICIOUS purchase. If you've changed  your mind about an item from your online order please refer to our return policy below. 

  • Eligible returns must be received within 14 days from delivery date.
  • Unopened, sealed items may be returned for a full refund or exchanged for items of equal or lesser value.
  • Opened or slightly used items can only be exchanged for items of equal or lesser value.
  • We can only accept returns and exchanges for items purchased through our website www.lalicious.com

Returns are handled on a case-by-case basis and all items purchased on sale are final and can not be returned.

If you would like to start a return or if you received product that was damaged during shipment please contact us with your order number. We ask that you attach pictures of the damaged items, if possible.

IMPORTANT NOTE: Shipping charges are non-refundable. For accepted returns, the customer is responsible for any return shipping costs.

 

How do I cancel or modify my order?

To modify or cancel your order please reach out to us and we will do our best to complete your request if possible. 

Web orders typically process and ship quickly, so we cannot guarantee that your order can be cancelled or modified. We are so sorry for any inconvenience this may cause.

 

How can I check the status of my order?

You can check your order status by signing into your LALICIOUS.com account and clicking on your order number. You will receive an email once your order is shipped with the tracking information for your package. If you are missing tracking information, please reach out to us at customerservice@lalicious.com.

 

What is Route Shipping Protection?

Route shipping protection is a third-party that insures your package in the case that it is damaged, stolen, or lost in transit. We want to insure all packages so that they safely arrive to their destination, but this is an optional selection that can be removed in your cart. 

For more information, please visit their website. 

 

I haven't received my package, but my tracking shows it was delivered. What do I do?

We understand how frustrating this can be. If Route Shipping Protection was added to your order, you will have received a separate email from Route along with your order confirmation email. You can quickly and easily file a claim to get the resolution you prefer. 

Didn't add Route Shipping Protection to your order? No worries, we will do our best to help you out. Please reach out to us at customerservice@lalicious.com and kindly note that the process may take longer.

 

Do you ship internationally?

At the moment we only ship to the United States and Canada. If you are outside of these regions please contact us to find out if there is a retailer near you!

 

Can I shop your products in-store?

We have a list of verified retailers located on our website on the Stores page. Type in your zip code to find out if there is a retailer near you! If you need further help, please contact us.

 

What payment methods do you offer?

We accept all major credit cards, as well as PayPal, Afterpay, Apple Pay, Amazon Pay, and Shop Pay.

 

Rewards 

How does your Rewards Program work?

To earn rewards, you will first need to create an account on LALICIOUS.com with your email and password. You’ll earn 10 points for each $1 you spend! To redeem your points toward a purchase, you must have a minimum balance of 2,500 points, and these can be redeemed in your cart. Visit our rewards page for more details on other ways to earn and redeem your points!

 

How do I view my rewards?

First, make sure you're logged into your account. You can view your points, activity, and other ways to earn on the rewards page.

 

How do I redeem my points? 

Log into your account and make sure you have at least a 2,500 point balance.  Once you're logged in, make sure you have an item in your cart. There are two ways to redeem your points:

1. Click the Redeem points button in the cart page.

2. Visit the rewards page, click on "rewards" and click the Redeem points button. The discount will be applied automatically at checkout.

 

I redeemed my points but I changed my mind. Can I reverse this?

In the cart page, you can click the Cancel redemption button. You can also click this button from the rewards page on the "rewards" tab. 

 

Do rewards points expire?

Yes, rewards points will expire after 1 year of inactivity on your account (i.e. purchases, or other actions)

 

LALICIOUS Products


The Oil/ The Golden Oil is not pumping, is the bottle broken?

The Oil and The Golden Oil are formulated with natural oils, such as coconut oil which is temperature sensitive. Coconut oil can solidify in colder temperatures and liquify in warmer temperatures. If you are using your bottle for the first time, make sure the inner cap is on tightly, and pump the dispenser slowly 10-15 times to activate the vacuum pump system. If you experience The Oil or The Golden Oil hardening try the following steps:

  1. Make sure the cap is secured on the bottle.
  2. Run the bottle under HOT water until the product liquifies, this may take several minutes. Or, carefully place the closed bottle into a cup of hot water and let sit for at least 15 minutes.
  3. Give your bottle a shake and turn it upside down to dispense the product.
  4. Repeat this process at any time if your dispenser stops working. 

 

The Oil/The Golden Oil looks chunky or has separated, why does it look like this?

These products are made with Coconut Oil which may harden in cold temperatures and liquify in warmer temperatures. When temperatures get cooler, coconut oil flakes may start to form in the bottle. For this same reason, there may be natural separation of the product after time. If this happens you can run the closed bottle under hot water and shake it up to mix up the product again. This is completely normal, and in-fact ensures you that this product is packed with all the amazing benefits of Coconut Oil! 

 

How long is my Sugar Scrub good for?

With the seal in-tact it will remain in good condition to use. After the seal is broken, the product will remain in good condition for 1 year.

Please note that while we strive to use the best quality ingredients and formulas for our products, we do use natural ingredients that may change in scent and consistency over time. 

 

Why does my sugar scrub feel more dry/coarse than usual?

Our sugar scrubs are made with Coconut Oil which may harden in cooler temperatures. If this happens, tightly close the lid of your jar and run it under hot water for a few minutes. Simply store your scrub in the shower where there is steam to soften up the product for easy use!

While we strive to keep the same consistency throughout our sugar scrubs, the granule sizes used in our scrubs may change from time to time as we use natural cane sugar. If you have any concerns about your product please reach out to us! 

 

My Velour Body Melt has turned completely liquid! What do I do?

The Velour Body Melt is a balm to oil formula made from several natural oils, which makes the product temperature sensitive. This product should be kept in a cool, dry place to ensure solid consistency. In warmer months, you can even pop the Velour Body Melt in your refrigerator to solidify. 

 

Is The Golden Oil a self-tanner or bronzer?

While The Golden oil will add a sun-kissed glow to your skin, it is not a self-tanning product. It will enhance your natural glow.  

 

Are your products tested on animals?

No, we do not (and never will) test on animals!

 

What does 99% vegan mean?

All of our products are vegan, except for our Sugar Scrubs which contain a small amount of honey - a natural preservative. 

 

Wholesale

How can I apply to carry LALICIOUS in my store?

Please visit our wholesale page here. Once an application has been filled out please allow our team 3-4 days to review it and get back to you!

 

I placed a wholesale order. When can I expect my package?

For wholesale orders, processing takes 3-5 business days. Orders placed over the weekend are processed the following business day. You’ll get a shipment notification email as soon as your order ships! If you haven’t received a shipment notification email, reach out to wholesale@lalicious.com and ensure your email is up-to-date.

Please note most of our wholesale orders ship with FedEx. If FedEx does not deliver to your address, please reach out to wholesale@lalicious.com

 

I am a current wholesale customer and saw a sale on the LALICIOUS website. Does this offer apply to me?

The website promotions are strictly for web customers, as our wholesale partners receive reduced pricing and customized promotions. When your wholesale application is accepted, we’ll add your email into our list to receive Wholesale newsletters. If you are not receiving these emails please reach out to us at wholesale@lalicious.com

 

My team uses your products in services. Do you have any tips or training?

Yes! Please reach out to your rep directly for all training videos and materials, or email wholesale@lalicious.com