Shipping & Returns
Shop with us!
- FREE deluxe 2oz Sample for first-time purchases.
- FREE sample with every order.
- FREE standard shipping* on U.S. orders $35+
*Free standard shipping on orders $35+ is currently only offered for domestic purchases made in the United States.
Returns & Exchanges
How do I make a return?
We are so sorry you didn’t love your LALICIOUS purchase. If you've changed your mind about an item from your online order please refer to our return policy below.
- Eligible returns must be received within 14 days from delivery date.
- Unopened, sealed items may be returned for a full refund or exchanged for items of equal or lesser value.
- Opened or slightly used items can only be exchanged for items of equal or lesser value.
- We can only accept returns and exchanges for items purchased through our website www.lalicious.com
- Items marked as final sale and items purchased during a sale period are final and cannot be returned or exchanged.
Returns are handled on a case-by-case basis.
If you would like to start a return or if you received product that was damaged during shipment please contact us with your order number. We ask that you attach pictures of the damaged items, if possible.
IMPORTANT NOTE: Shipping charges are non-refundable. For accepted returns, the customer is responsible for any return shipping costs.
Route Shipping ProtectionWhat is Route Shipping Protection?
Route shipping protection is a third-party that insures your package in the case that it is damaged, stolen, or lost in transit. We want to insure all packages so that they safely arrive to their destination, but this is an optional selection that can be removed in your cart.
For more information, please visit their website.
I haven't received my package, but my tracking shows it was delivered. What do I do?
We understand how frustrating this can be. If Route Shipping Protection was added to your order, you will have received a separate email from Route along with your order confirmation email. You can quickly and easily file a claim to get the resolution you prefer.
Didn't add Route Shipping Protection to your order? No worries, we will do our best to help you out. Please reach out to us at firstname.lastname@example.org and kindly note that the process may take longer.
International ShippingDo you ship internationally?
At the moment we only ship to the United States and Canada. All Canada shipments are charged a flat $15 shipping rate. If you are outside of these regions please contact us to find out if there is a retailer near you!
WholesaleI placed a wholesale order. When can I expect my package?
For wholesale orders, processing takes 3-5 business days. Orders placed over the weekend are processed the following business day. You’ll get a shipment notification email as soon as your order ships! If you haven’t received a shipment notification email, reach out to email@example.com and ensure your email is up-to-date.
Please note most of our wholesale orders ship with FedEx. If FedEx does not deliver to your address, please reach out to firstname.lastname@example.org.
I received my order, but there was an issue. Who can I contact?
We're sorry there was an issue with your order. Please email email@example.com with details of your order and any pictures if applicable.